Cancellation Policy: We understand that things change in your weekly schedule. Out of respect for our other clients & our livelihood, we require a 48 hour cancellation notice of all appointments. A week's cancellation notice is necessary for groups or full spa days. A 50% to 100% charge will be enforced if we are not notified within the appropriate time frame and will be determined due to circumstances. A credit card number is required for large bookings to hold appointments with a non-refundable down payment of 50% / per person. Thank you for your understanding and we value your business.